Tools for Telehealth

Cancellation Policy

Policy and Procedures for Activity Cancellation by TelehealthShare

Live webinar trainings may be canceled by TelehealthShare LLC if no more than 5 registrations have been received 24 hours prior to the training or when a speaker emergency arises. Refund for the full amount paid will be credited to accounts within 24 hours of cancellation. Learners will be notified by email before the training start time. Learners must reply to verify receipt of the email notifications.

Policy and Procedures for Activity Cancellation by the Learner

Learners may cancel their registration up until the start time of the training. Refunds will be issued following the guidelines outlined for TelehealthShare cancellations listed above.

Complaint Policy

Complaints can be submitted to the Director of Professional Development, Jana Cason, through email or mail via the company address listed on the website. The Director of Professional Development will review the complaint and will provide a verbal or written response. If the complaint is not resolved at this first level of review, then the complaint will be moved to a second-level review with the Chief Financial Officer. Complaints can also be submitted through course evaluations. Complaints submitted through course evaluations will receive responses when a determination is made, by the Director of Professional Development, that further action is needed.

Copyright Policy

TelehealthShare recognizes and respects intellectual property rights and is committed to fulfilling our moral and legal obligations to respect copyrighted materials. This policy applies TelehealthShare representatives, speakers, and webinar participants. Presenters for TelehealthShare LLC must adhere to copyright laws and TelehealthShare LLC Copyright Policy. Speakers must ensure ownership or show permission to use all written materials, photos, videos, or other materials used in conjunction with their presentations. TelehealthShare LLC requires professional development activity providers to initial the Copyright Policy statement in the Webinar Speaker Agreement indicating that they are aware of and will adhere to the Copyright policy to ensure that material presented is original to the provider or is used with permission of the copyright holder. TelehealthShare LLC’s copyright policy is outlined in its Terms of Service under the subheading Copyright Policy and can be found here.

Privacy Policy

This Privacy Policy describes TelehealthShare's policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. The full privacy policy can be found in our terms of service agreement at this link.

Requesting Replacement CEU Certificates

Verification of identify is required prior to issuing a replacement CEU certificate. To request a replacement certificate, please email webinars@telehealthshare.com with the following information: (1) your full name, if not using an email that provides full name that corresponds to name on certificate (for example, email uses maiden name and certificate was issued with married name); (2) title of webinar completed; (3) approximate date when webinar post-test was taken; and (4) email receipt related to registration or post-test completion, if available. Based on this information, TelehealthShare LLC will conduct a search and send the webinar participant an email with the search results and a link to pay the $10 replacement CEU certificate fee. If the original certificate or passing post-test results is found during the search, TelehealthShare LLC will issue a replacement CEU certificate upon payment of the replacement CEU certificate fee. If registration/payment for the webinar is found, but not the original certificate or post-test score, then the learner will be provided information on how to review the webinar and re-take the post-test. With successful completion of the post-test and payment of the replacement CEU certificate fee, a replacement CEU certificate will be sent by email.

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On Demand Webinars

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Continuing Education Policies & Procedures

Webinar Access

Course Completion Requirements

Cancellation Policy

Refund Policy

Special Needs Requests

Complaint Policy

Copyright Policy

Privacy Policy

Requesting Replacement CEU Certificates